CMR19M3C77U705JG4H40 Return Policy – cafecloud

Return Policy

Return Policy

 


We offer a 100% refund or a replacement item shipped to your door free of charge if there is a mistake on our end. This applies to the following:

  • Your item is lost in transit
  • Your item is damaged in transit
  • You receive the wrong item or item description based on your order

**Note: Refunds are NOT available on Special 'Offer' promotional items - we can only offer a replacement as applicable to the above terms**

OUR POLICY
Unfortunately due to the nature of our product(s), it is for our safety the an item can not be returned or replace unless identified at the categories above. Because our product is consumable, this policy is for the best interests of our customers. 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please take care to choose the correct item (color, style, pattern, model etc.) as we cannot refund you if you make an incorrect order. If you notice that you have ordered incorrectly, please let us know ASAP (within 24 hours) and we may be able to resolve the issue.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

When purchasing clothing, please review the sizing information prior to your purchase as standard sizing varies between countries. If you choose the wrong sized item, we cannot accept returns or apply refunds.

Your satisfaction is our top priority. If you are unsatisfied with your item, please email us at hello@cafecloudshop.com, and we may offer you an in store credit equal to the value of your purchase.

By placing and processing your payment, you automatically agree to all of the outlined terms above.

- Cafe Cloud Shop Team